COMMITMENT

• Fully identify and conform to the needs of our customers, improving customer satisfaction.
• Monitor and review our service provision and processes, identifying potential errors and implementing the necessary actions to eliminate them.
• Provide extensive staff training, promoting a ‘do it right first time’ attitude towards quality.
• Achieving and maintaining a standard of excellence in the operation of our business.
• Maintaining our reputation for honesty and integrity and ensuring that this is reflected throughout the organization.
• Ensuring that our quality management system provides a framework for the management and control of our activities for Quality, Environment and Health & Safety. It also assists in establishing and reviewing strategic objectives for the company
• Ensuring that all company policies and procedures have the full support of senior management.
• Continually monitoring and reviewing our Quality Policy to ensure that it remains relevant and effective to the changing needs of our customers.
• Continuous appraisal of our business to ensure that the quality of service we provide fully and consistently meets our customers’ expectations and all current and impending legislative requirements.

In order to maintain our commitment to high levels of quality service delivery, we proactively seek to: